05/05/25 - Australian AI chatbot for trusted alcohol and drug information launched
The Alcohol and Drug Foundation (ADF) has launched dib, a purpose-built chatbot developed to deliver accessible, accurate and compassionate guidance on alcohol and other drugs.
A first of its kind in Australia, dib is anonymous and non-judgmental, providing clear, evidence-based answers drawn directly from the ADF’s website, in everyday language. Simply type your questions to receive reliable, detailed responses with helpful follow-up prompts when needed.
The Alcohol and Drug Foundation’s CEO, Dr Erin Lalor AM, said that finding reliable information on alcohol and other drugs can be challenging – and dib was here to fill that gap.
“Traditional health websites are often hard to navigate, and while general AI tools can help, their accuracy isn’t guaranteed. This is where dib steps in, delivering dependable guidance every time,” Dr Lalor said.
“By combining advanced AI with our evidence-based content and strong security measures, dib offers confidential support for those seeking help, and clear, credible insights for health practitioners, educators, and researchers.”
Before its launch, dib underwent thorough development and testing, including feedback from over 200 Australians, with 97 per cent agreeing it’s easy to use. A clinical advisory group ensured accuracy, while rigorous security checks, including regular monitoring and audits, guarantee a safe, reliable experience.
St Vincent’s Hospital Alcohol and Drug Service Senior Clinician, Alana Story, who sat on the advisory group, said input from medical professionals, allied health staff and those with lived experience ensure dib provides timely, evidence-based information.
“Knowing where to start looking for support can feel overwhelming, and motivation to seek help can shift moment to moment. dib bridges the gap between searching for information and finding the right support, offering personalised, 24/7 guidance,” Ms Story said.
“It lays out options in a clear, guided way without flooding people with too much information, so people feel more confident and empowered to take the next step when they’re ready.
“dib’s language is neutral and encouraging – it feels conversational, not clinical, which helps people feel comfortable engaging and getting the information they need without fear of judgment.”
The Alcohol and Drug Foundation is proud to launch this innovative tool, building on its commitment to providing accessible, accurate, and compassionate alcohol and other drug information.
-ENDS-
Media contact: Mikayla Wearne – 0430 948 380 or media@adf.org.au
BACKGROUNDER:
About dib:
dib (drug information bot) is a friendly and knowledgeable digital companion designed to help people navigate alcohol and other drug-related topics with ease. The first of its kind in Australia, dib is powered by a state-of-the-art Large Language Model (LLM) that exclusively draws on the ADF’s thoroughly vetted content. This makes dib an essential resource not only for individuals seeking confidential information and personalised support but also for health professionals, educators, and researchers who need quick access to clear, credible information.
Key features:
- Anonymous, non-judgmental support: People can ask questions and receive reliable, straightforward answers in everyday language, all in a safe and confidential space.
- Evidence-based information: Every response is sourced from the ADF’s comprehensive, evidence-based content, ensuring accuracy and trustworthiness.
- Friendly interaction: Simply type a question and dib provides clear, detailed answers. If people are unsure of what to ask, dib suggests relevant follow-up questions to help guide the conversation.
Testing and security:
Before its launch, dib underwent an extensive development and testing process, including:
- Testing: More than 200 Australians from diverse backgrounds participated in structured and unstructured testing, with 97% agreeing dib is easy to use, and responding positively to its non-judgmental, empathetic tone.
- Clinical and stakeholder oversight: Front-line staff and a clinical advisory group collaborated to ensure that dib’s information is both accurate and user-friendly.
- Comprehensive security measures: In collaboration with Baidam Solutions and Dvuln, dib was rigorously tested for vulnerabilities. Ongoing daily and weekly monitoring, along with quarterly audits, enhance dib’s performance and safeguard interactions.
About the Alcohol and Drug Foundation:
Celebrating 65 years of service to the community, the Alcohol and Drug Foundation is one of Australia’s leading bodies committed to preventing and minimising alcohol and other drug harms in communities around the nation. The Foundation reaches millions of Australians in local communities through sporting clubs, health care settings and schools, offering educational information, drug and alcohol prevention programs and advocating for strong and healthy communities.